TERMS & CONDITIONS

Cancellation Policy

Health

It is your responsibility to inform us of any health issues and always to practice with care. We accept no liability for any loss, damage, injury or illness incurred during your retreat, training, workshop or any other class or sessions with us, or for travel costs to or from the venue.  We recommend that you have travel insurance and health insurance.
Note: if you are going through medical treatment, or have done so recently, or if you are on medication prescribed for mental health issues, you must provide a Doctor’s certificate confirming your ability to travel and take part in the retreat. If this is the case, contact us prior to arranging a certificate and we will see what is required for you. Please note that you must inform us before you pay the deposit. If you do not, we retain the right to cancel your booking and the deposit will be returned to your account. We are sorry if this sounds harsh but we insist: health issues should not be ignored.

Cancellation by client

Deposit
The deposit is always non-refundable.

• If you inform us up to 1 month before the training starts, the deposit can't be refunded but you can use the deposit for other trainings/retreats/workshops with us or you can transfer it to a friend.
• If you give us less than 1 month's notice, the deposit can't be refunded or transferred.

3 - 9 MAY 2024 RETREAT

Cancellations ON OR BEFORE 28 February 2024

• Deposit: see above
• Remaining balance: 50% will be refunded

Cancellations ON OR AFTER 1 March 2024

• Deposit: see above
• Remaining balance: no refund will be given, but you can transfer your booking to a friend.

20 - 26 SEPTEMBER 2024 RETREAT

Cancellations ON OR BEFORE 30 June 2024

• Deposit: see above
• Remaining balance: 50% will be refunded

Cancellations ON OR AFTER 1 July 2024

• Deposit: see above
• Remaining balance: no refund will be given, but you can transfer your booking to a friend.

If the retreat is cancelled by the organiser

If the advertised teacher is unable to attend for any reason we will provide an alternative and equally well-qualified teacher.

In the unlikely event that we need to completely cancel the retreat for our OWN reasons, we will refund to you all deposits and payments.
We cannot however, no matter the reason for cancellation, compensate you for airfare, hotel bookings or any other expenses.

If the retreat is cancelled due to circumstances beyond our control

In the unlikely event that the retreat is cancelled due to circumstances we can’t control, force majeure, weather, natural disaster, lockdown or political upheaval, we cannot guarantee a full refund but we’ll do our very best. This is dependent on us receiving a refund from the venue/tour operator we work with. Part of your payment goes straight to the retreat centre and part of your payment comes to us – and we can’t guarantee that the retreat centre will repay you but we promise that we’ll refund you 100% of our portion.

Please contact us if you’d like any clarification.